Frequently Asked Questions
From emergency plumbing to sewer repair and excavation, we’ve put together answers to the questions we hear most often.
What do you charge for services?
We charge a cost-efficient fee for coming out and quote each job in writing before any work begins. All of our work is backed by a 100% satisfaction guarantee.
Are your prices different after normal hours or on weekends?
Emergency and after-hours service may include an additional fee, but we’ll always let you know the cost upfront before we start — no surprises on your bill.
How long will a water heater last?
Most water heaters last 8-12 years with regular maintenance, though tank quality, water hardness, and usage all play a role. If yours is showing signs of age — rust-colored water, unusual noises, or inconsistent heat — it’s worth having us take a look before it fails completely.
How hot should my home’s water be?
Most manufacturers and safety experts recommend setting your water heater to 120 degrees. It’s hot enough for comfortable use while reducing the risk of scalding and unnecessary energy costs.
Are all new toilets water-saving models?
Most toilets manufactured today are low-flow and meet current water-efficiency standards, using significantly less water per flush than older models. If you’re upgrading, we can help you pick a model that balances water savings with strong flushing performance.
What do you do when servicing a faucet?
We inspect the fixture for leaks, worn washers, cartridge issues, or mineral buildup, then repair or replace whatever’s causing the problem — whether that’s a simple part swap or a full faucet replacement.
How do I unclog my main sewer line?
Main sewer line clogs usually aren’t a DIY fix — tree roots, buildup, or structural issues often require professional equipment like a sewer camera or hydro-jetting to properly clear. If multiple drains are backing up at once, that’s a sign it’s your main line, and it’s time to call us.